The Fossil watch company is dishonest and makes cheap watches. Also, Fossil does not respect their warranty. I would recommend that if you are in the market for a watch that you do not buy a Fossil watch.
My very nice watch broke after only two years, so I mailed it to them to fix. They were pretty quick at fixing it. However, Fossil did not honour their warranty.
On the form, I wrote My watch stopped running. I took it to a jeweller to replace the battery, but that did not resolve the problem. A second jeweller looked at the watch and confirm that the battery was fine and that the problem was, therefore, in the watch's mechanism. It was purchased at Sears Canada in 2004 and is under warranty. I also included a copy of a receipt proving the purchase date (2004). I think that is fairly unambiguous.
The Fossil form has a table that says:
|Not under warranty (bracelet, strap, crystal, case - includes shipping)||$27.00|
|Battery Replacement (includes shipping)||$17.00|
|Under warranty (only shipping & handling)||$8.50|
So I clearly expected to be charged only $8.50.
They sent back an invoice that says:
|Shipping and Handling||8.50|
And billed me for $27.00.
I shall now quote from the first paragraph of Fossil Warranty: Your FOSSIL brand watch is warranted by Fossil for a period of 11 years from the date of purchase...During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced (at the sole discretion of Metro Service Center) free of repair charges, if it proves to be defective in material or workmanship under normal use. A $8.50 return shipping and handling fee applies to all warranty (excluding California) and non-warranty service...
So, clearly, the movement is warranted by Fossil until 2015 and will be repaired free of repair charges. So why did Fossil not honour their warranty? Because Fossil lies. Now I need to waste my time phoning and complaining. (Between the hours of 8 AM - 6 PM CST, Monday through Friday of course).