Fossil Watches Are Evil
The Fossil watch company is dishonest and makes cheap watches. Also, Fossil does not respect their warranty. I would recommend that if you are in the market for a watch that you do not buy a Fossil watch.
My very nice watch broke after only two years, so I mailed it to them to fix. They were pretty quick at fixing it. However, Fossil did not honour their warranty.
On the form, I wrote My watch stopped running. I took it to a jeweller to replace the battery, but that did not resolve the problem. A second jeweller looked at the watch and confirm that the battery was fine and that the problem was, therefore, in the watch's mechanism. It was purchased at Sears Canada in 2004 and is under warranty. I also included a copy of a receipt proving the purchase date (2004). I think that is fairly unambiguous.
The Fossil form has a table that says:
| Repair Type | Charge |
| Not under warranty (bracelet, strap, crystal, case - includes shipping) | $27.00 |
| Battery Replacement (includes shipping) | $17.00 |
| Under warranty (only shipping & handling) | $8.50 |
So I clearly expected to be charged only $8.50.
They sent back an invoice that says:
| Description | Repair Charges |
| Movement | 18.50 |
| Shipping and Handling | 8.50 |
And billed me for $27.00.
I shall now quote from the first paragraph of Fossil Warranty: Your FOSSIL brand watch is warranted by Fossil for a period of 11 years from the date of purchase...During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced (at the sole discretion of Metro Service Center) free of repair charges, if it proves to be defective in material or workmanship under normal use. A $8.50 return shipping and handling fee applies to all warranty (excluding California) and non-warranty service...
So, clearly, the movement is warranted by Fossil until 2015 and will be repaired free of repair charges. So why did Fossil not honour their warranty? Because Fossil lies. Now I need to waste my time phoning and complaining. (Between the hours of 8 AM - 6 PM CST, Monday through Friday of course).
6 comments:
Often, warranties for watches are voided if you have them serviced at a 'non-genuine' service center... i.e. your local jeweler. The warranty on my watch stipulates that I need send it back to the manufacturer for all battery changes etc. (basically any time the watch needs to be opened up) if I wish to keep the warranty valid... they charge an exorbitant amount for the battery change, but I guess reasoning is that the watch company isn't going to take responsibility for any faults that could be caused from other parties tinkering around inside their product. Perhaps this is the case here?
Just a thought.
I'm curious to find out what Fossil customer service said...
fossil warranties are no longer valid once an outside party performs unauthorized service. It states that a receipt or proof of purchase (ie a bank statement/credit card statement or cancelled check,even a stamp signed by the store in ur warranty booklet which is dated) must be sent in with the repair. The reasoning for this is because the date the watch is purchased begins the 11 yr warranty period. It has nothing to do with when the watch was manufactured, it is from the date of purchase onward.
I was a fossil store manager for over a year. Your watch was no longer considered to be under warranty once the words "I took it to a jewler" came out of your mouth. Because fossil employees are trained to change batteries and preform minor repairs,knowing what and what not to touch on the inside...the jewler could be at fault for the problem. (Im not saying that all jewlers are not trained but some are not.) Fossil watches are the #3 watch in the world right now. Being close the inventory some of the watches are poorly made BUT if was usuall the womens dress watchs with weird shaped bands that had all the problems. If your sticking to a more basic style with practicle details the watches are great!! Stick to the warranty booklet that comes with your watch and only have it serviced at FOSSIL stores and youll have a warranty that is good for 11 years. Also some times limited edition watches (ie: batman, superman, spiderman...) have a limited warranty. (1year)
I stand behind their products but their corporate and district manager policies and procedures are a different story.
DO NOT EVER WORK FOR FOSSIL!!!!
I will see what comes out of my sevice. I am still under warranty and have not taken it anywhere else. Fingers crossed. Update to come soon.
Whoa! I had to post a comment!
First off, I love the Fossil brand, their watches are unique in design and a great accesory.
Luckily there is a Fossil shop close to where I live and when I had an issue with one of the dials, they happily repaired the watch.
Ofcourse, when you have a watch serviced by someone outside of the contract, the warranty is shot. That's just the way it is.
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